[ FAQ ]
MONSTRO FAQ: licensing, files and free access.
Straight answers about white-label use, client delivery, file formats, AI customization, downloads and refunds.
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What is MONSTRO?
MONSTRO is a digital product store for agencies. It sells ready-made documents, presentations, spreadsheets, code and AI customization kits that you brand and use in your own client work.
Who is it for?
Digital marketing, SEO, web, branding and advertising agencies, plus freelancers, consultants, automation specialists and fractional marketing teams who build similar deliverables for many clients.
What does white-label mean?
The finished deliverable carries your brand. You add your agency name, logo, colors and wording, and your client receives it as your work. MONSTRO branding never needs to appear in front of your client.
Can I add my own branding?
Yes. Every asset ships as an editable source file, and assets with branding instructions list exactly where to change names, colors, fonts and logos.
Can I edit the files?
Yes. You get the original DOCX, PPTX, XLSX or source code, so you can change the structure, the content and the design.
Can I use products with clients?
Yes, within the license shown on each product page. Agency Use covers internal work and your client projects, including sharing results such as a finished PDF. Commercial Client Use also lets you hand over the customized files and finished work to paying clients.
Can I sell the finished result to my clients?
With a Commercial Client Use license, yes: you can charge clients for the customized work you deliver with the asset. With Agency Use, you charge for your service and share the results, while the editable source file stays inside your agency.
Can I redistribute the original files?
No. Every license level excludes sharing, reselling, giving away or uploading the original files or lightly edited copies as templates, including marketplaces, bundles, courses and download libraries. If a future license ever allows more, its product page will say so explicitly.
Can I use AI to customize products?
Yes, that is what the included AI prompts are for. Review every AI-generated change before it reaches a client, and keep confidential client data out of AI tools your client has not approved.
What file formats are included?
Each product page lists every file. Most assets include an editable DOCX, PPTX or XLSX, a PDF reference version, an AI prompt as a TXT file and a PDF guide. Code tools ship as HTML, CSS and JavaScript.
Do I get updates?
If we update the files of an asset you own, the updated files appear in your library. Updates happen when an asset needs them, so there is no fixed release schedule.
What happens after purchase?
Your files unlock right after payment. You find them in My Account under Downloads and in your MONSTRO Library, and your order confirmation email includes download links.
Do I need a subscription?
No. Every paid asset is a one-time purchase, and the free tools only need a free account.
Are free products really free?
Yes. Create an account with your email and a password, and the free tools unlock immediately. No card, no trial and no approval wait.
Can I get a refund?
Downloads cannot be returned, so read the product page and the license before you buy. If a file is broken or does not match its description, contact us and we will fix it or refund you. The Refund Policy has the details.
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